Fundamental essentials car and home insurers who're the slowest at settling claims


CO-OP, Axa and Esure are some of the slowest car and home insurers to stay a claim, according to consumer group Which?.

The survey well over 3,000 customers has found that 20 per cent of auto insurance claimants have had to hold back over a month so that it is settled.

Which? asked car and home insurance claimant's whether they would describe settling their last insurance claim as "quick".

Of the fir,348 property insurance claimants surveyed through which? 1 in 6 spent greater than a month awaiting their insurer to make a decision on what to pay out.

This survey also found that eight per cent of auto insurance and 6 percent of people that made a claim about their home waited more than three months to get a settlement.

There are a number of factors that can affect just how long it requires your insurer to decide your claim, such as the time that it takes to evaluate flood damage over a broken window.

Only 46 per cent of Co-op auto insurance claimants would rate their insurer as 'quick' at reaching funds claim.

This made Co-op the slowest insurer to consider about a car insurance claim from the 21 companies included in the survey.

Similarly lagging behind was Ageas who only 49 per cent of consumers rated as quick.

When it found property insurance claims, the slowest insurer on Which?'s survey was Esure, only 50 per cent of claimant's asserted the company was quick at settling their claim.

Second slowest was AXA who 51 per cent of customers said did not handle their claim quickly.

On the flip side of the 81 percent of Lloyds customers said that the bank was quick at creating any decision just how much to pay out for a property insurance claim.

NFU Mutual came out on the top for auto insurance claims with 80 percent of consumers telling the Which? survey that they are quick.

A spokesperson for Co-op Insurance said: “We try to handle all claims as efficiently as you possibly can, but our customers tell us that speed of money is not the only thing important to them.

“Where claims tend to be more complex, we do right by our customers by giving cash payments before a claim is settled.”

A spokesperson from Ageas said they were "surprised" through the findings and noticed that "The Institute of Customer Services highly regarded the Ageas claims service after 2021."

The Sun has reached to another insurers but they're yet to get back to us.

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Gemma Rzepa remained stranded through the night through the side of the road when AA didn't rescue her, the company's staff suggested that she leave the vehicle through the side of the road but she wasn't prepared to do that because it was not insured.

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